1. Overview
We want you to love your fragrance. If you are not satisfied with your purchase, you may return eligible items within 30 days of delivery under the conditions below.
2. Eligible returns
To be eligible for a return, the item must be:
- Returned within 30 days of the delivery date;
- Unopened, unused and with the cellophane seal intact (if it came sealed);
- In its original packaging, in the same condition you received it.
3. Non-returnable items
For health and hygiene reasons, we cannot accept returns of:
- Opened, sprayed or used fragrances;
- Testers, samples and travel sprays;
- Items marked as final sale;
- Items damaged after delivery or through misuse.
4. Damaged, defective or wrong items
If your order arrives damaged, leaking, defective or is not what you ordered, contact us within 48 hours of delivery with your order details and photos of the item and packaging. We will send a replacement or issue a full refund, including the original shipping cost, at no extra charge to you.
5. How to start a return
- Call or text us at +1 (609) 216-0688, or email [EMAIL], with your name, order details and the reason for the return.
- We will confirm whether the item is eligible and send you return instructions and the return address.
- Please do not send items back without contacting us first. Returns sent without approval may not be accepted.
6. Return shipping
Unless the return is due to our error (damaged, defective or wrong item), you are responsible for the cost of return shipping. We recommend using a trackable service such as FedEx, UPS or USPS, as we cannot be responsible for returns lost in transit. Original shipping charges are non-refundable.
7. Refunds
Once we receive and inspect your return, we will let you know whether it has been approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.
8. Exchanges
If you would like a different size or fragrance, contact us. Eligible unopened items can be exchanged, subject to availability. Any price difference will be charged or refunded.
9. Order cancellations
You can cancel your order at no cost before it ships. Once an order has shipped, it can no longer be cancelled and the return conditions above apply.
10. Contact us
Williams Signature Fragrances LLC
471 Livingston Dr, East Windsor, NJ 08520
Phone / text: +1 (609) 216-0688
Email: [EMAIL]
This Refund Policy is part of our Terms & Conditions.